Returns Policy

The chances are extraordinarily good that you'll be thoroughly satisfied with your purchase from us. It's a good idea for everyone, though, to have guidelines in place in case something happens.

Goods Arrived Damaged?

If for some reason your goods arrived damaged or inoperable, we will do everything we can to fix the issue. Obviously, this is our responsibility and we will correct things as quickly as possible. Just call us on our toll free number - 1800 669 608 - or email us on service@kitchenwaredirect.com.au. We want you to be 100% happy with your Kitchenware Direct purchase and if the condition of the product isn't holding up its end of the bargain, we'll fix it in a hassle-free manner.

Changed Your Mind?

Maybe you've received a product from us and it isn't damaged, but you've changed your mind and don't wish to keep it. If that's the case, simply send it back to us unused, in its original packaging and within 30 days. In these instances the customer will bear the expense of returning the goods to Kitchenware Direct.

Have a Warranty Claim?

As far as warranty claims go, we will do everything we can to ensure your warranty is processed smoothly. We have a great relationship with all our suppliers, and will work directly with them to ensure any warranty issues are rectified in a timely manner.

Ultimately, every purchase needs to end on a note that satisfies you and we will take every step to ensure that.

Testimonials
"Huge fan of this ice cream maker. It works well, looks great in my kitchen and was delivered very quickly. I've made a few purchases from Kitchenware Direct and they've never let me down. I'll be doing all my Christmas shopping here!" C.P – Brisbane, Queensland	"Kitchenware Direct does it again! I've looked everywhere on the net and their prices can't be beaten. Always fast delivery, and their customer service is excellent!" D.M – Bendigo, Victoria	"I am very happy with this Scanpan cookware set. The saute pan and grill pan complement each other well. Cooking and cleaning is a breeze. Purchase and delivery through Kitchenware Direct was easy and prompt. I will be happy to shop this way again." M – Warrandyte, Victoria	"Wow - this cookware set is amazing. It does everything it promised to do and more. I'm now a die hard Kitchenware Direct fan. After several hassle-free purchases, I'll be back for more. The free shipping and excellent customer service is fantastic too!" B.H – Ryde, N.S.W.

Kitchenware Direct

Glassware Direct

Telescopes Direct

Visit Our Other Sites