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  • ▼ Customer Service
    • Customer Service

      1800 669 608

      Our friendly customer service
      representatives are available Monday
      to Friday, 9am to 7pm AEST.

      Email

      Live Help

      About Us

      Kitchenware Direct is a family owned
      business - we have been retailing
      kitchenware since 1992. We are now
      Australia's premier online kitchenware
      store and one of the largest specialty
      retailers of cookware and kitchenware
      in Australia.

      Read More View Customer Testimonials Read Our Official Blog

      Online Help and FAQ’s

Customer Service

Toll free 1800 669 608
Email us

Why Shop with us

  • Fantastic Customer Service
  • Discount Prices
  • 30 Day Money Back Guarantee
  • Quality Brands

Shipping, Returns and Money Back Guarantee


Shipping


Please note that we only ship orders to Australian postal addresses.


Shipping

Shipping Charges

All orders are shipped using Australia Post. A flat rate of $10 shipping applies to all orders below the value of $100. Orders over the value of $100 are shipped free. We reserve the right to charge additional shipping fees for large and commercial orders. Express delivery will incur additional charges, depending on the total weight of the order. Please call for a quote if you require express shipping.



Shipping Method

Australia Post eParcel is a door to door service. We can deliver to residential addresses, business addresses and PO boxes. When shipping to a business address please ensure that you specify the business name. All orders must be signed for on delivery. If you are not present when delivery takes place a postal card will be left and the parcel can be collected from the nearest post office at a later time.



Shipping Timeframe

Most orders are processed and dispatched within 1 working day of the order being placed. Most orders take 2-7 days for delivery, however orders to remote areas may take up to 10 days.



Returns


The chances are extraordinarily good that you'll be thoroughly satisfied with your purchase from us. It's a good idea for everyone, though, to have guidelines in place in case something happens.


Broken Goods

Goods Arrived Damaged?

If for some reason your goods arrived damaged or inoperable, we will do everything we can to fix the issue. Obviously, this is our responsibility and we will correct things as quickly as possible. Just call us on our toll free number - 1800 669 608 - or email us on service@kitchenwaredirect.com.au. We want you to be 100% happy with your Kitchenware Direct purchase and if the condition of the product isn't holding up its end of the bargain, we'll fix it in a hassle-free manner.



Have a Warranty Claim?

As far as warranty claims go, we will do everything we can to ensure your warranty is processed smoothly. We have a great relationship with all our suppliers, and will work directly with them to ensure any warranty issues are rectified in a timely manner.

Ultimately, every purchase needs to end on a note that satisfies you and we will take every step to ensure that.


30 Days Money Back Guarantee


Money Back Guarantee

Have You Changed Your Mind?


Maybe you've received a product from us and it isn't damaged, but you've changed your mind and don't wish to keep it.

If that's the case, simply send it back to us unused, in its original packaging and within 30 days. In these instances the customer will bear the expense of returning the goods to Kitchenware Direct.
Kitchenware Direct Reviews
"This is the second time I have purchased items from Kitchenware Direct. On both occasions I have been surprised at how much cheaper their products are compared to major retail outlets. I will never buy from a big store again. Customer service is fantastic and prompt delivery."
C. - Canberra, A.C.T.		 Read more customer reviews here:
Kitchenware Direct Reviews
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