Shipping, Returns and Money Back Guarantee
Please note that we only ship orders to Australian postal addresses.
All orders are shipped using Australia Post. A flat rate of $7.50 shipping applies to all orders. We reserve the right to charge additional shipping fees for large and commercial orders. Express delivery will incur additional charges, depending on the total weight of the order. Please call for a quote if you require express shipping.
Australia Post eParcel is a door to door service. We can deliver to residential addresses, business addresses and PO boxes. When shipping to a business address please ensure that you specify the business name. All orders must be signed for on delivery. If you are not present when delivery takes place a postal card will be left and the parcel can be collected from the nearest post office at a later time.
Most orders are processed and dispatched within 1 working day of the order being placed. Most orders take 2-7 days for delivery, however orders to remote areas may take up to 10 days.
The chances are extraordinarily good that you'll be thoroughly satisfied with your purchase from us. It's a good idea for everyone, though, to have guidelines in place in case something happens.
Have a Warranty Claim?
As far as warranty claims go, we will do everything we can to ensure your warranty is processed smoothly. We have a great relationship with all our suppliers, and will work directly with them to ensure any warranty issues are rectified in a timely manner.
Goods Arrived Damaged?
If for some reason your goods arrived damaged or inoperable, we will do everything we can to fix the issue. Obviously, this is our responsibility and we will correct things as quickly as possible. Just call us on our toll free number - 1800 669 608 - or email us on firstname.lastname@example.org. We want you to be 100% happy with your Kitchenware Direct purchase and if the condition of the product isn't holding up its end of the bargain, we'll fix it in a hassle-free manner.
Our experienced warehouse team will pack your order as safely and securely as possible. From time to time, however, breakages occur in transit. In the unlikely event that this does occur, we will endeavour to replace all broken bar glasses and other glassware free of charge and as quickly as possible. If you find that your order has arrived broken, please do not hesitate to contact a member of our friendly customer service team on 1800 669 608 to organise a replacement.
Ultimately, every purchase needs to end on a note that satisfies you and we will take every step to ensure that.
Have You Changed Your Mind?
Maybe you've received a product from us and it isn't damaged, but you've changed your mind and don't wish to keep it. If that's the case, simply send it back to us unused, in its original packaging and within 30 days. In these instances the customer will bear the expense of returning the goods to Kitchenware Direct.
Shopping with Kitchenware Direct is very rewarding on a lot of levels. You can relax and enjoy the experience, which isn’t something that can be said of many experiences in retail. Of course, you want to know that you’re getting a good deal. No one likes buying anything, let alone an appliance or a set of gourmet cookware, only to find out they could have bought it for much less elsewhere. So, with that in mind we’ll generally match any prices that you might find at competitor sites or stores. Rest assured that we’re working in good faith to ensure you’re pleased with your purchase. For a product to be price matched, it must meet the following criteria:
- The item(s) must be in stock and available for immediate purchase or delivery from another website or store
- Shipping charges for any price matched items will be charged at the same rate as the website or store that the item is price matched from
- This offer does not apply to auction sites
- Cannot be used in conjunction with any other offer
- KitchenwareDirect.com.au extends this facility to our customers in good faith but reserves all rights in making a decision to price match a product